IT Helpdesk Online Certification & Training Program

In this program, you will train with interactive textbooks and pre-recorded videos. ITIL Foundation certification can also help you establish an enterprise IT architect career. ITIL certs are considered among the best enterprise architecture certifications to advance your IT career. The 60-minute exam contains 40 multiple-choice questions, with a minimum score of 65 percent required to pass. The HDI Learning Center administers the exam online, and it must be completed within six weeks of purchase. Apple offers an Apple device self-paced tutorial covering numerous exam objectives.

  • CompTIA recommends students have CompTIA A+ certification or equivalent experience prior to attempting the N exam.
  • Certificates can assist you to prepare for certification while also adding weight to your resume.
  • These help desk certifications online signify that participants have mastered the use of IT tools.
  • Because the HDI-CSR incorporates all three skill levels, applicants should have extensive expertise in the field before submitting.

This online course is great for those just starting their careers and learning how to properly troubleshoot more complex technical issues. The training includes interactive labs and reviewable assessments that help users understand universal troubleshooting steps. There are quite a few certification courses available online that can help train candidates for these support and customer service positions. These courses can provide a solid base that aspiring reps can use to apply for entry level jobs or serve as continued education for even the most veteran of support managers who want to brush up on what’s new. Google offers a Google IT Support course teaching customer support fundamentals to participants who may not have a background in IT or customer service.

Security 5 Certification

ComputerCavalry LLC is a provider of computer classes ranging from basic computer skills to advanced IT courses. Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard. They also have IT training classes that can teach you about the hardware behind 3D printing. This blog discusses the top ten recommended IT support certifications, along with a few insights on why they are so impactful. The tutor of this course is Bendjaballah Zine Eddine, is an IT engineer and an IT manager.

For example, A+ leads to CompTIA’s Network+ certification, which opens into a wider range of certifications for cybersecurity, administration and more. When you earn the CCNA, that proves to employers that you can manage advanced networks. Nurture and grow your business with customer relationship management software. This course is formatted into a two-hour instructional video followed by a final exam. What’s great about this setup is that you can access the video on a TV or mobile device.

Help Desk Support Professional

This certification thoroughly explains each best practice and provides exercises that help service reps master the ITIL approach. Anyone interested in learning and becoming a system administrator can check out what’s in store here. IT helpdesk for beginners is a certification by LinkedIn Learning for beginners.

This course is offered free of charge, and students can access it at any time on Microsoft’s website. At the end of the day, customer service and technical support are complex, multi-faceted roles that require specialized training and certifications. To ensure that your provider is setting your organization up for customer experience success, start by evaluating their certifications and their agent training. Google IT support is a great certification for help desk agents at your call center to have. This is a foundational certification that provides a basic level of IT support training for new representatives.

Effective Communication Skills

When a course is complete, reps receive credible certifications symbolizing their mastery of help desk software. According to the National Bureau of Labor Statistics, the demand for support specialists will increase by around 10 percent through 2026, faster than the average of basically all other occupations. Once the CISSP certification is obtained, the professional must continue to accumulate experience and continuing professional education credits (CPEs) every year.

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